Refund Policy

Product: ContractForge Website: [contractforge-ai-contract-and-a3425a.vercel.app](https://contractforge-ai-contract-and-a3425a.vercel.app) Contact: [privacy@contractforge.in](mailto:privacy@contractforge.in) Effective Date: 13 June 2025

1. Introduction

This Refund Policy ("Policy") governs all refund, cancellation, and chargeback matters relating to subscriptions and services purchased on ContractForge ("Platform", "we", "us", "our"). By purchasing any subscription plan or add-on service on the Platform, you ("User", "Subscriber", "you") agree to be bound by the terms set out in this Policy. This Policy is to be read in conjunction with our Terms of Service and Privacy Policy. ContractForge is committed to fair and transparent billing practices and has designed this Policy to balance user interests with the operational realities of delivering AI-powered contract generation services.

2. Refund Eligibility

Refund requests will be considered and accepted subject to the following conditions being satisfied in full:

2.1 Time Window: A refund request must be submitted within seven (7) calendar days from the date of the initial subscription purchase. Requests received after the expiry of this seven-day window will not be eligible for a refund under any circumstances, except where expressly required by applicable Indian law. 2.2 Unused Plan Condition: Refunds are available only where the subscription plan purchased has remained entirely unused. For the purposes of this Policy, a plan is considered "used" if the User has:
  • Generated, previewed, downloaded, or exported one or more contract documents using the Platform;
  • Accessed any premium feature, template, or AI-assisted drafting tool available exclusively under the purchased plan;
  • Consumed any document generation credits, whether partially or fully, that were allocated upon subscription activation; or
  • Availed any add-on service, integration, or premium support feature bundled with or purchased alongside the subscription.
2.3 First-Time Purchase Only: Refund eligibility under this Policy applies exclusively to the initial subscription purchase made by a User. Renewals, upgrades, downgrades, or repeat purchases of the same or a different plan are not eligible for a refund under this clause. 2.4 Account in Good Standing: The User's account must not be under suspension, investigation, or termination for violation of ContractForge's Terms of Service at the time the refund request is submitted.

3. Non-Refundable Items

The following items and charges are strictly non-refundable under all circumstances:

3.1 Partially Consumed Subscription Periods: Any subscription period that has been partially consumed — meaning the User has accessed the Platform, logged into their account under the paid plan, or used any feature available under the subscription — is not eligible for a refund, whether in full or on a pro-rata basis. Once a billing cycle has commenced and platform access has been exercised, the subscription fee for that period is deemed earned and non-refundable. 3.2 Document Generation Credits Already Used: ContractForge allocates a defined number of AI-powered document generation credits to each subscription plan. Any credits that have been consumed, whether used to generate a complete document, a partial draft, a clause suggestion, or a document preview, are non-refundable. The value attributable to consumed credits will not be reimbursed under any refund request, even if the overall refund request is partially approved. 3.3 Add-On Services Already Delivered: Fees paid for add-on services that have already been delivered or rendered — including but not limited to custom template creation, priority document review, API access provisioning, white-label configuration, dedicated account management, legal consultation facilitation, or any other bespoke service performed by ContractForge or its authorised partners — are non-refundable once the service has been delivered or commenced. 3.4 Transaction and Processing Fees: Any payment gateway charges, transaction fees, convenience fees, or taxes collected at the time of purchase are non-refundable and will not be included in any refund amount approved by ContractForge. 3.5 Promotional and Discounted Plans: Subscriptions purchased at a discounted rate under a promotional offer, coupon code, or limited-time pricing campaign are non-refundable unless the User satisfies all eligibility criteria under Section 2 and the promotional terms do not expressly exclude refunds.

4. How to Request a Refund

4.1 Submission of Request: To initiate a refund request, the User must send an email to privacy@contractforge.in with the subject line: "Refund Request — [Your Order ID]". The email must include the following information:
  • Full Name of the account holder;
  • Registered Email Address associated with the ContractForge account;
  • Order ID or Transaction Reference Number as reflected in the purchase confirmation email or payment receipt;
  • Date of Purchase of the subscription or service for which the refund is sought;
  • Reason for Refund Request, described in sufficient detail to enable ContractForge to assess the request fairly; and
  • Any Supporting Documentation, such as screenshots, error logs, or correspondence, that the User believes is relevant to the request.
4.2 Acknowledgement: Upon receipt of a valid refund request, ContractForge will send an acknowledgement email to the registered email address within two (2) business days confirming receipt and providing a reference number for the request. 4.3 Processing Timeline: Approved refund requests will be processed within seven (7) to ten (10) business days from the date of acknowledgement of the request. "Business days" for the purposes of this Policy means Monday through Friday, excluding public holidays observed in India. 4.4 Right to Seek Clarification: ContractForge reserves the right to seek additional information or clarification from the User before processing a refund request. The processing timeline of seven to ten business days will commence only after all requested information has been received and the request has been formally approved. 4.5 Rejection of Request: If a refund request does not meet the eligibility criteria set out in Section 2, or falls within the non-refundable categories listed in Section 3, ContractForge will notify the User of the rejection along with the reason for such rejection within the processing timeline specified above.

5. Refund Method

5.1 Original Payment Instrument: All approved refunds will be credited exclusively to the original payment instrument used at the time of purchase. ContractForge does not issue refunds via an alternative payment method, bank account, or wallet unless the original payment instrument is no longer valid or operational, in which case the User must provide documentary evidence and ContractForge will assess the request on a case-by-case basis. 5.2 UPI and Bank Transfer Timelines: For payments made via UPI (Unified Payments Interface), net banking, or direct bank transfer, the refunded amount will reflect in the User's bank account within five (5) to seven (7) working days from the date of processing by ContractForge, subject to the processing timelines of the respective bank or payment service provider. 5.3 Credit and Debit Card Timelines: For payments made via credit card or debit card, the refunded amount will be credited to the respective card account within five (5) to ten (10) working days from the date of processing, depending on the card-issuing bank's internal processing schedule. ContractForge is not responsible for delays caused by the card-issuing bank or payment network. 5.4 Wallet Payments: For payments made via prepaid payment instruments or digital wallets, the refund will be credited to the same wallet account within five (5) to seven (7) working days from the date of processing, subject to the policies of the respective wallet provider. 5.5 Refund Amount: The refund amount will reflect the subscription fee paid, net of any non-refundable items as described in Section 3, including consumed credits, delivered add-on services, and applicable transaction fees.

6. Subscription Cancellation

6.1 Right to Cancel: Users may cancel their ContractForge subscription at any time by accessing the account settings on the Platform and selecting the cancellation option, or by writing to privacy@contractforge.in with a cancellation request. ContractForge does not impose any lock-in period or early termination penalty for subscription cancellations. 6.2 Continued Access Until End of Billing Period: Upon cancellation, the User's access to the Platform and all features available under the subscribed plan will continue until the end of the current paid billing period. ContractForge will not terminate access prematurely upon receipt of a cancellation request. The User will retain full access to all plan features until the billing period expires. 6.3 No Pro-Rata Refund for Mid-Period Cancellation: ContractForge does not offer pro-rata refunds for subscription cancellations made mid-way through a billing period. If a User cancels their subscription after the seven-day refund eligibility window described in Section 2 has expired, or after having used the Platform, no refund will be issued for the unused portion of the remaining billing period. The subscription will simply not renew at the end of the current billing cycle. 6.4 Auto-Renewal: Subscriptions on ContractForge are set to auto-renew by default at the end of each billing period. Users who do not wish to renew their subscription must cancel before the renewal date. ContractForge will send a renewal reminder to the registered email address at least three (3) days before the scheduled renewal date. Refunds will not be issued for auto-renewal charges where the User failed to cancel prior to the renewal date, except in cases where the User had no prior notice of the renewal and submits a refund request within forty-eight (48) hours of the renewal charge. 6.5 Effect of Cancellation: Upon expiry of the paid billing period following cancellation, the User's account will be downgraded to a free tier (if available) or deactivated. All data, documents, and credits associated with the paid plan will no longer be accessible unless the User reactivates their subscription.

7. Chargeback Policy

7.1 Obligation to Contact ContractForge First: ContractForge strongly encourages Users to resolve any billing disputes, payment concerns, or dissatisfaction with services by contacting our support team at privacy@contractforge.in before initiating any chargeback, payment dispute, or reversal request with their bank, card issuer, UPI service provider, or any other payment intermediary. ContractForge is committed to resolving genuine billing issues promptly and fairly. 7.2 Consequences of Unauthorised Chargebacks: If a User initiates a chargeback, payment reversal, or dispute with their payment provider without first contacting ContractForge and allowing a reasonable opportunity to resolve the matter, ContractForge reserves the right to take the following actions immediately upon notification of such chargeback or dispute:
  • Immediate suspension of the User's ContractForge account and termination of access to all Platform features, including documents previously generated;
  • Permanent ban from creating new accounts on the Platform;
  • Recovery of amounts subject to the chargeback through lawful means, including referral to a debt recovery process; and
  • Reporting of fraudulent chargeback activity to relevant payment networks, fraud prevention databases, and, where warranted, to law enforcement authorities.
7.3 Legitimate Disputes: This clause does not apply to chargebacks initiated in respect of genuinely unauthorised transactions — i.e., transactions that the User did not authorise and which were the result of fraud or identity theft. In such cases, the User is encouraged to simultaneously notify ContractForge at privacy@contractforge.in and their payment provider so that the matter can be investigated and resolved cooperatively. 7.4 Chargeback Fees: In the event that ContractForge incurs fees, penalties, or administrative costs as a result of a chargeback initiated by a User — whether or not the chargeback is ultimately upheld — ContractForge reserves the right to recover such costs from the User to the extent permitted by applicable law.

8. Consumer Disputes

8.1 Applicability of Consumer Protection Act, 2019: ContractForge acknowledges and respects the rights of consumers as defined and protected under the Consumer Protection Act, 2019 (No. 35 of 2019). Individual Users who purchase subscriptions or services on the Platform for personal use, and who qualify as "consumers" within the meaning of Section 2(7) of the Consumer Protection Act, 2019, are entitled to all rights and remedies available under that Act. 8.2 Redressal Forums: In the event that a consumer dispute is not resolved to the User's satisfaction through ContractForge's internal grievance redressal process, the User has the right to approach the appropriate consumer disputes redressal forum as follows:
  • District Consumer Disputes Redressal Commission: For disputes where the value of goods or services and the compensation claimed does not exceed one crore rupees, as provided under Section 34 of the Consumer Protection Act, 2019;
  • State Consumer Disputes Redressal Commission: For disputes where the value of goods or services and the compensation claimed exceeds one crore rupees but does not exceed ten crore rupees, as provided under Section 47 of the Consumer Protection Act, 2019; and
  • National Consumer Disputes Redressal Commission (NCDRC): For disputes where the value of goods or services and the compensation claimed exceeds ten crore rupees, as provided under Section 58 of the Consumer Protection Act, 2019.
8.3 E-Commerce Consumer Rights: ContractForge, as an e-commerce entity, further acknowledges its obligations under the Consumer Protection (E-Commerce) Rules, 2020, including the obligation to provide accurate information about subscription terms, pricing, and refund policies, and to honour legitimate refund requests in accordance with this Policy. 8.4 Grievance Officer: In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, Users may direct their grievances to ContractForge's designated point of contact at privacy@contractforge.in. ContractForge will endeavour to acknowledge grievances within forty-eight (48) hours and resolve them within one (1) month of receipt.

9. Governing Law and Jurisdiction

This Policy is governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with this Policy that are not resolved through the consumer redressal mechanisms described in Section 8 shall be subject to the exclusive jurisdiction of the competent courts located in India.

10. Amendments to This Policy

ContractForge reserves the right to amend, update, or modify this Refund Policy at any time. Any changes will be posted on the Platform with an updated effective date. Continued use of the Platform following the posting of changes constitutes acceptance of the revised Policy. Users are encouraged to review this Policy periodically.

11. Contact Information

For all refund requests, cancellation queries, billing disputes, and consumer grievances, please contact:

ContractForge Support Email: [privacy@contractforge.in](mailto:privacy@contractforge.in) Website: [contractforge-ai-contract-and-a3425a.vercel.app](https://contractforge-ai-contract-and-a3425a.vercel.app)

ContractForge will respond to all queries within two (2) business days and will make every reasonable effort to resolve disputes amicably and in accordance with applicable Indian law.

This Refund Policy was last updated on 13 June 2025 and supersedes all prior versions of the ContractForge Refund Policy.