Terms and Conditions

Platform: ContractForge Website: contractforge-ai-contract-and-a3425a.vercel.app Effective Date: 1 June 2025 Last Updated: 1 June 2025 Contact: privacy@contractforge.in
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THE CONTRACTFORGE PLATFORM. BY ACCESSING, REGISTERING ON, OR USING THIS PLATFORM IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY CEASE ALL USE OF THE PLATFORM.

1. Introduction & Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and ContractForge ("Company", "we", "us", or "our"), the operator of the online platform accessible at contractforge-ai-contract-and-a3425a.vercel.app ("Platform"). ContractForge is a proprietary software-as-a-service ("SaaS") product that provides artificial intelligence-powered contract drafting, legal document generation, and related services to individuals and businesses.

By accessing the Platform, creating an account, initiating a free trial, subscribing to any paid plan, uploading any content, or otherwise interacting with any feature of the Platform, you unconditionally accept and agree to be bound by these Terms, along with any policies, guidelines, or supplementary terms incorporated herein by reference, including but not limited to our Privacy Policy. This acceptance constitutes a valid and enforceable contract under the Indian Contract Act, 1872, and you represent that you have the legal capacity to enter into such a contract.

These Terms govern all interactions between you and ContractForge, including your use of the Platform's features, your subscription to our services, your submission of data and content, and any disputes that may arise between you and us. If you are accessing the Platform on behalf of a company, organisation, partnership, or any other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such cases, "you" and "your" shall refer to that entity.

ContractForge reserves the right to modify, update, or replace these Terms at any time in accordance with the amendment procedure described in Section 15 of this document. Your continued use of the Platform following the effective date of any such modification shall constitute your acceptance of the revised Terms.


2. Eligibility

2.1 Age Requirement

The Platform is intended solely for individuals who are at least eighteen (18) years of age. By accessing or using the Platform, you represent and warrant that you are at least 18 years old. If you are below the age of 18, you are strictly prohibited from registering for an account, subscribing to any plan, or using any feature of the Platform in any capacity. ContractForge reserves the right to terminate any account and delete all associated data if it discovers or has reasonable grounds to believe that the account holder is below the age of 18.

2.2 Geographic Scope

The Platform is primarily designed, developed, and intended for use by residents of India and businesses incorporated, registered, or operating within the territory of India. While the Platform may be technically accessible from outside India, ContractForge makes no representation that the content, services, or documents generated through the Platform are appropriate, legally valid, or compliant with the laws of any jurisdiction outside India. Users accessing the Platform from outside India do so at their own risk and are solely responsible for compliance with applicable local laws.

2.3 Legal Capacity

You represent and warrant that you are not barred or otherwise legally prohibited from accessing or using the Platform under the laws of India or any other applicable jurisdiction. You further represent that you are not a person with whom transactions are prohibited under any applicable Indian law, regulation, or governmental order.

2.4 Business Users

If you are registering on behalf of a business entity, you represent and warrant that such entity is duly incorporated, registered, or otherwise validly constituted under the laws of India or any other applicable jurisdiction, and that you are duly authorised to act on behalf of such entity and to bind it to these Terms.


3. Account Registration

3.1 Registration Obligation

To access the full range of features offered by the Platform, you are required to create a user account ("Account"). During the registration process, you agree to provide accurate, current, complete, and truthful information, including but not limited to your full legal name, a valid email address, contact number, and any other information requested in the registration form. You agree to promptly update your Account information to keep it accurate and current at all times.

3.2 Credentials and Security

You are solely responsible for maintaining the confidentiality and security of your Account login credentials, including your username and password. You agree not to share your credentials with any third party, not to allow any other person to access your Account, and not to use another person's Account without their explicit authorisation. You must use a strong, unique password for your Account and are encouraged to enable any multi-factor authentication features offered by the Platform.

3.3 Unauthorised Access

You agree to notify ContractForge immediately at privacy@contractforge.in upon becoming aware of any actual or suspected unauthorised access to your Account, any breach of your credentials, or any other security incident affecting your Account. ContractForge shall not be liable for any loss, damage, or liability arising from your failure to comply with this obligation or from any unauthorised access to your Account that results from your failure to maintain the security of your credentials.

3.4 Account Responsibility

You are fully responsible for all activities that occur under your Account, whether or not such activities are authorised by you. ContractForge reserves the right to suspend or terminate your Account if it determines, in its sole discretion, that your Account has been compromised, is being used in violation of these Terms, or poses a risk to the Platform or other users.

3.5 One Account Per User

Unless expressly authorised by ContractForge in writing, each individual or business entity is permitted to maintain only one active Account on the Platform. Creating multiple accounts to circumvent subscription limits, access restrictions, or any other Platform policies is strictly prohibited.


4. Services Provided

4.1 Description of Services

ContractForge provides an artificial intelligence-powered SaaS platform that enables users to generate, draft, review, customise, and manage contracts and legal documents ("Services"). The Platform leverages large language model technology and proprietary algorithms to assist users in creating a wide variety of legal documents, including but not limited to non-disclosure agreements, service agreements, employment contracts, vendor agreements, partnership deeds, terms and conditions, privacy policies, memoranda of understanding, and other commercial and legal instruments.

4.2 Nature of Services — Not Legal Advice

The Services provided by ContractForge are technological tools designed to assist in the drafting and generation of legal documents. The Services do not constitute legal advice, and ContractForge is not a law firm. The documents generated through the Platform are produced by artificial intelligence and are provided for informational and drafting assistance purposes only. ContractForge does not establish an attorney-client relationship with any user. Users are strongly advised to consult a qualified and licensed legal professional before executing, relying upon, or acting on any document generated through the Platform. ContractForge expressly disclaims any liability arising from a user's reliance on Platform-generated documents without independent legal review.

4.3 Service Availability

ContractForge shall use commercially reasonable efforts to ensure that the Platform is available and operational on a continuous basis. However, the Company does not guarantee uninterrupted, error-free, or perpetually available access to the Platform. The Platform may be temporarily unavailable due to scheduled maintenance, emergency maintenance, technical failures, third-party service outages, force majeure events, or other circumstances beyond the Company's reasonable control. ContractForge shall endeavour to provide advance notice of scheduled maintenance where practicable.

4.4 Service Modifications

ContractForge reserves the right to modify, enhance, discontinue, or otherwise alter any feature, functionality, or aspect of the Services at any time, with or without prior notice, provided that material changes that adversely affect paid subscribers shall be communicated in accordance with Section 15 of these Terms.

4.5 Third-Party Integrations

The Platform may integrate with or link to third-party services, tools, or platforms. ContractForge does not endorse, control, or assume responsibility for any third-party services, and your use of such third-party services is governed by their respective terms and conditions and privacy policies.


5. Payment & Billing

5.1 Subscription Plans

Access to certain features of the Platform requires a paid subscription. ContractForge offers various subscription plans ("Plans"), the details, pricing, and features of which are described on the Platform's pricing page. All prices are quoted in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax ("GST") unless otherwise stated. ContractForge reserves the right to modify its pricing at any time, subject to providing notice to existing subscribers in accordance with Section 15 of these Terms.

5.2 Billing Cycle

Subscriptions are billed on a recurring basis, either monthly or annually, depending on the Plan selected by the user at the time of subscription. Your subscription will automatically renew at the end of each billing cycle unless you cancel it prior to the renewal date in accordance with the cancellation procedure described on the Platform. You authorise ContractForge and its authorised payment processors to charge your designated payment method for the applicable subscription fees on each renewal date.

5.3 Authorised Payment Processors

All payments made through the Platform are processed by authorised third-party payment processors, which may include Razorpay Software Private Limited, PayU Payments Private Limited, or such other payment processors as ContractForge may engage from time to time. By providing your payment information, you authorise the applicable payment processor to charge your payment method for the subscription fees and any applicable taxes. ContractForge does not store your full payment card details on its servers; such information is handled directly by the payment processor in accordance with applicable Payment Card Industry Data Security Standards ("PCI-DSS").

5.4 Taxes

You are responsible for all applicable taxes, levies, duties, and charges imposed by any governmental authority in connection with your subscription, including but not limited to GST as applicable under the Central Goods and Services Tax Act, 2017, and the Integrated Goods and Services Tax Act, 2017. ContractForge shall issue GST-compliant invoices to users who provide valid GST registration numbers.

5.5 No Chargebacks

You agree not to initiate any chargeback, reversal, or dispute with your bank, credit card issuer, or payment processor in respect of any charge made by ContractForge for Services that were duly provided in accordance with these Terms. If you believe a charge is incorrect or unauthorised, you must first contact ContractForge at privacy@contractforge.in and allow the Company a reasonable opportunity to investigate and resolve the matter. Initiating a chargeback without first contacting ContractForge constitutes a material breach of these Terms and may result in immediate suspension or termination of your Account, and ContractForge reserves the right to recover the disputed amount along with any associated fees and costs through appropriate legal proceedings.

5.6 Refund Policy

Refunds, if any, shall be governed by ContractForge's Refund Policy as published on the Platform. Unless otherwise stated in the Refund Policy, subscription fees are non-refundable once a billing cycle has commenced. ContractForge may, at its sole discretion, offer pro-rated refunds or credits in exceptional circumstances.

5.7 Suspension for Non-Payment

ContractForge reserves the right to suspend or restrict access to your Account and the Services in the event of non-payment of any subscription fees on their due date. Access shall be restored upon receipt of all outstanding amounts.


6. Intellectual Property

6.1 Ownership of Platform IP

The Platform, including all of its content, features, functionality, design, layout, source code, object code, algorithms, artificial intelligence models, databases, trademarks, service marks, logos, trade names, and all other intellectual property embodied therein ("Platform IP"), is owned exclusively by ContractForge and is protected under applicable Indian intellectual property laws, including but not limited to the Copyright Act, 1957, the Trade Marks Act, 1999, the Patents Act, 1970, and the Information Technology Act, 2000 (as amended by the Information Technology Amendment Act, 2008). All rights in and to the Platform IP are reserved by ContractForge.

6.2 Limited Licence to Users

Subject to your compliance with these Terms and the timely payment of all applicable subscription fees, ContractForge grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform solely for your personal or internal business purposes during the term of your subscription. This licence does not include any right to copy, reproduce, distribute, publicly display, modify, create derivative works of, reverse engineer, decompile, disassemble, or otherwise exploit any part of the Platform IP except as expressly permitted in writing by ContractForge.

6.3 User-Generated Content

You retain ownership of any data, information, instructions, or content that you input into the Platform ("User Content"). By submitting User Content to the Platform, you grant ContractForge a worldwide, royalty-free, non-exclusive licence to use, process, store, and analyse your User Content solely to the extent necessary to provide the Services to you, to improve the Platform's AI models and algorithms (in anonymised and aggregated form), and to comply with applicable legal obligations. ContractForge shall not sell your identifiable User Content to third parties.

6.4 Generated Documents

Documents generated by the Platform based on your inputs and instructions ("Generated Documents") are provided to you for your use. You are responsible for reviewing, verifying, and taking legal responsibility for any Generated Document before using it for any legal, commercial, or other purpose. ContractForge does not claim ownership over the specific text of Generated Documents produced for your account, but retains all rights in the underlying AI models, templates, and technology used to produce them.

6.5 Feedback

If you provide ContractForge with any feedback, suggestions, ideas, or recommendations regarding the Platform or Services ("Feedback"), you hereby assign to ContractForge all rights, title, and interest in and to such Feedback, and ContractForge shall be free to use, implement, and commercialise such Feedback without any obligation to compensate you.


7. Prohibited Uses

7.1 General Prohibition

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You shall not use the Platform in any manner that violates any applicable Indian law or regulation, including but not limited to the Indian Penal Code, 1860, the Information Technology Act, 2000 (as amended), the Prevention of Money Laundering Act, 2002, the Foreign Exchange Management Act, 1999, or any other applicable statute, rule, or regulation.

7.2 Specific Prohibited Activities

Without limiting the generality of Section 7.1, you expressly agree not to engage in any of the following activities:

(a) Illegal Activity: Using the Platform to draft, generate, or facilitate any contract, document, or transaction that is illegal, fraudulent, deceptive, or contrary to public policy under Indian law, including but not limited to documents intended to facilitate money laundering, tax evasion, bribery, corruption, or any other criminal activity. (b) Reverse Engineering: Attempting to reverse engineer, decompile, disassemble, decode, or otherwise derive the source code, underlying algorithms, AI models, or trade secrets of the Platform or any component thereof. (c) Scraping and Automated Access: Using any robot, spider, crawler, scraper, script, browser extension, or any other automated tool or process to access, index, scrape, extract, or harvest data, content, or information from the Platform without the prior written consent of ContractForge. (d) Unauthorised Reselling: Reselling, sublicensing, redistributing, or otherwise commercialising access to the Platform or any Generated Documents to third parties without the prior written authorisation of ContractForge. (e) Interference with Platform: Uploading, transmitting, or introducing any virus, malware, ransomware, Trojan horse, worm, logic bomb, or any other harmful or malicious code or software to the Platform; attempting to gain unauthorised access to any part of the Platform, its servers, or any database connected to the Platform; or engaging in any denial-of-service or distributed denial-of-service attack against the Platform. (f) Impersonation: Impersonating any person or entity, including any employee or representative of ContractForge, or falsely representing your affiliation with any person or entity. (g) Harassment and Abuse: Using the Platform to harass, threaten, defame, or abuse any individual or entity. (h) Circumvention of Access Controls: Attempting to circumvent, bypass, or disable any security feature, access control, subscription restriction, or technical protection measure implemented by ContractForge on the Platform. (i) Violation of Third-Party Rights: Using the Platform in any manner that infringes the intellectual property rights, privacy rights, or any other rights of any third party.

7.3 Consequences of Prohibited Use

Any violation of this Section 7 shall constitute a material breach of these Terms and may result in the immediate suspension or termination of your Account, forfeiture of any prepaid subscription fees, and civil or criminal liability under applicable Indian law. ContractForge reserves the right to report any illegal activity to the appropriate law enforcement authorities.


8. Disclaimer & Limitation of Liability

8.1 "As Is" Disclaimer

THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE INDIAN LAW, CONTRACTFORGE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

8.2 No Warranty on Generated Documents

ContractForge does not warrant that any Generated Document is legally valid, enforceable, accurate, complete, suitable for any particular purpose, or compliant with the laws of any jurisdiction. The accuracy and legal sufficiency of Generated Documents depend on the quality and completeness of the User Content provided and the inherent limitations of artificial intelligence technology. ContractForge strongly recommends that all Generated Documents be reviewed by a qualified legal professional before use.

8.3 No Warranty on Availability

ContractForge does not warrant that the Platform will be available at all times, that access will be uninterrupted or error-free, that defects will be corrected, or that the Platform or the servers that make it available are free of viruses or other harmful components.

8.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW, IN NO EVENT SHALL CONTRACTFORGE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM OR SERVICES, EVEN IF CONTRACTFORGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.5 Cap on Liability

NOTWITHSTANDING ANY OTHER PROVISION OF THESE TERMS, CONTRACTFORGE'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM AND SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO CONTRACTFORGE IN THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM AROSE. IF YOU HAVE NOT PAID ANY FEES TO CONTRACTFORGE IN SUCH PERIOD, CONTRACTFORGE'S TOTAL LIABILITY SHALL BE LIMITED TO INDIAN RUPEES ONE THOUSAND (INR 1,000).

8.6 Essential Basis

You acknowledge and agree that the disclaimers and limitations of liability set forth in this Section 8 reflect a reasonable and fair allocation of risk between you and ContractForge, and that ContractForge would not have provided the Platform or Services to you on the terms set forth herein without these limitations. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.


9. Indemnification

9.1 User's Indemnification Obligation

You agree to defend, indemnify, and hold harmless ContractForge and its directors, officers, employees, agents, affiliates, licensors, successors, and assigns (collectively, "Indemnified Parties") from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees and court costs) ("Claims") brought by any third party arising out of or relating to:

(a) your access to or use of the Platform or Services; (b) any User Content that you submit, upload, transmit, or otherwise make available through the Platform, including any claim that your User Content infringes the intellectual property rights, privacy rights, or any other rights of any third party; (c) your breach of any representation, warranty, obligation, or covenant set forth in these Terms; (d) your violation of any applicable Indian law or regulation, including but not limited to the Information Technology Act, 2000 (as amended), the Indian Penal Code, 1860, or any other applicable statute; (e) any document generated through the Platform that you execute, rely upon, or use in any transaction or legal proceeding; or (f) your wilful misconduct or gross negligence.

9.2 Indemnification Procedure

ContractForge shall promptly notify you in writing of any Claim for which it seeks indemnification under this Section 9. You shall have the right to assume control of the defence of such Claim at your own expense, provided that ContractForge shall have the right to participate in the defence with counsel of its own choosing at its own expense. You shall not settle any Claim in a manner that imposes any obligation, restriction, or liability on any Indemnified Party without the prior written consent of ContractForge, which shall not be unreasonably withheld.

9.3 Survival

Your indemnification obligations under this Section 9 shall survive the termination or expiration of these Terms and the closure of your Account.


10. Termination

10.1 Termination by User

You may terminate your Account and subscription at any time by following the account cancellation procedure available within your Account settings on the Platform or by sending a written request to privacy@contractforge.in. Termination by you shall take effect at the end of the then-current billing cycle, and you shall not be entitled to a refund of any prepaid subscription fees for the remainder of that billing cycle, except as may be provided in ContractForge's Refund Policy.

10.2 Termination by ContractForge

ContractForge reserves the right to suspend or terminate your Account and access to the Platform and Services at any time, with or without cause, and with or without prior notice, in the following circumstances:

(a) you breach any provision of these Terms and fail to cure such breach within seven (7) days of receiving written notice from ContractForge; (b) you engage in any prohibited activity described in Section 7 of these Terms; (c) you fail to pay any subscription fees when due; (d) ContractForge is required to do so by applicable law, court order, or governmental authority; (e) ContractForge decides to discontinue the Platform or any material part of the Services; or (f) ContractForge determines, in its sole discretion, that your continued use of the Platform poses a risk to the Platform, other users, or third parties.

10.3 Effect of Termination

Upon termination of your Account for any reason: (a) all licences granted to you under these Terms shall immediately terminate; (b) you shall immediately cease all use of the Platform and Services; (c) any outstanding payment obligations shall become immediately due and payable; and (d) ContractForge may delete or disable your Account and all associated data, subject to the data retention provisions set forth in Section 10.4 below.

10.4 Data Retention and Deletion

Following the closure or termination of your Account, ContractForge shall retain your Account data, User Content, and Generated Documents for a period of three (3) years from the date of Account closure ("Retention Period"). This retention is carried out for the purposes of complying with applicable legal obligations, resolving disputes, enforcing ContractForge's rights, and maintaining audit trails as required under applicable Indian law, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Upon the expiry of the Retention Period, ContractForge shall securely delete or anonymise all such data in accordance with its data deletion procedures and applicable law. You may request a copy of your data prior to Account closure by contacting privacy@contractforge.in.

10.5 Survival

The following Sections shall survive the termination or expiration of these Terms: Section 6 (Intellectual Property), Section 8 (Disclaimer & Limitation of Liability), Section 9 (Indemnification), Section 10.4 (Data Retention), Section 11 (Governing Law), Section 13 (Dispute Resolution), and Section 14 (Jurisdiction).


11. Governing Law

11.1 Applicable Law

These Terms, your access to and use of the Platform, and all matters arising out of or relating to these Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. The primary statutes applicable to these Terms include, without limitation:

(a) Indian Contract Act, 1872: These Terms constitute a valid and binding contract under the Indian Contract Act, 1872, and all questions relating to the formation, validity, interpretation, performance, breach, and enforcement of this contract shall be governed by the provisions of the said Act. (b) Information Technology Act, 2000 (as amended by the Information Technology Amendment Act, 2008): All matters relating to electronic contracts, digital signatures, data protection, cybersecurity, intermediary liability, and electronic records shall be governed by the Information Technology Act, 2000, as amended by the Information Technology Amendment Act, 2008, and the rules and regulations framed thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. (c) Other Applicable Laws: These Terms are also subject to the provisions of the Consumer Protection Act, 2019, the Copyright Act, 1957, the Trade Marks Act, 1999, the Central Goods and Services Tax Act, 2017, the Integrated Goods and Services Tax Act, 2017, and all other applicable Indian statutes, rules, regulations, and notifications as may be in force from time to time.

12. Consumer Rights

12.1 Rights Under the Consumer Protection Act, 2019

ContractForge acknowledges and respects the rights of consumers as enshrined in the Consumer Protection Act, 2019 ("CPA 2019"). To the extent that you qualify as a "consumer" as defined under Section 2(7) of the CPA 2019, you are entitled to the following rights, among others:

(a) the right to be protected against the marketing of goods, products, or services which are hazardous to life and property; (b) the right to be informed about the quality, quantity, potency, purity, standard, and price of goods, products, or services, as the case may be, so as to protect the consumer against unfair trade practices; (c) the right to be assured, wherever possible, access to a variety of goods, products, or services at competitive prices; (d) the right to be heard and to be assured that consumer interests will receive due consideration at appropriate forums; (e) the right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers; and (f) the right to consumer awareness.

12.2 Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, ContractForge has designated a Grievance Officer to address consumer complaints and grievances. You may contact the Grievance Officer at privacy@contractforge.in with a detailed description of your complaint. ContractForge shall acknowledge your complaint within forty-eight (48) hours and endeavour to resolve it within one (1) month of receipt.

12.3 Consumer Forum

Nothing in these Terms shall be construed to limit or waive your right to approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, including the District Consumer Disputes Redressal Commission, the State Consumer Disputes Redressal Commission, or the National Consumer Disputes Redressal Commission, as applicable based on the value of the goods or services and the compensation claimed.

12.4 Unfair Contract Terms

ContractForge acknowledges that under Section 49 and Section 59 of the Consumer Protection Act, 2019, the State Consumer Disputes Redressal Commission and the National Consumer Disputes Redressal Commission respectively have the power to declare any term of a contract which is unfair to a consumer as null and void. ContractForge has endeavoured to ensure that these Terms are fair, transparent, and compliant with the CPA 2019.


13. Dispute Resolution

13.1 Mandatory Arbitration

Any dispute, controversy, difference, or claim arising out of or relating to these Terms, including any question regarding their existence, validity, interpretation, performance, breach, or termination, or any dispute arising out of or in connection with your use of the Platform or Services ("Dispute"), shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended by the Arbitration and Conciliation (Amendment) Act, 2015, and the Arbitration and Conciliation (Amendment) Act, 2019), and the rules framed thereunder.

13.2 Seat and Venue of Arbitration

The seat of arbitration shall be Mumbai, Maharashtra, India. The venue of the arbitral proceedings may be Mumbai, Maharashtra, or such other location as the parties may mutually agree in writing.

13.3 Arbitral Tribunal

The arbitral tribunal shall consist of a sole arbitrator mutually appointed by the parties. If the parties are unable to agree on the appointment of a sole arbitrator within thirty (30) days of one party serving a written notice of arbitration on the other, the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996.

13.4 Language

The language of the arbitral proceedings shall be English.

13.5 Arbitral Award

The arbitral award shall be final and binding on both parties and shall be enforceable in any court of competent jurisdiction. The arbitrator shall have the authority to award any remedy or relief that a court of competent jurisdiction could order or grant, including injunctive relief, specific performance, and monetary damages, subject to the limitations set forth in Section 8 of these Terms.

13.6 Costs

Each party shall bear its own costs of arbitration, including legal fees, unless the arbitrator determines otherwise in the arbitral award.

13.7 Interim Relief

Notwithstanding the obligation to arbitrate, either party may seek urgent interim or injunctive relief from a court of competent jurisdiction in Mumbai, Maharashtra, to prevent irreparable harm pending the constitution of the arbitral tribunal or the conclusion of arbitral proceedings.

13.8 Pre-Arbitration Notice

Before initiating arbitration, the party seeking to raise a Dispute shall provide the other party with written notice of the Dispute ("Dispute Notice"), setting out the nature of the Dispute and the relief sought. The parties shall attempt to resolve the Dispute through good-faith negotiations for a period of thirty (30) days from the date of receipt of the Dispute Notice ("Negotiation Period"). If the Dispute is not resolved within the Negotiation Period, either party may proceed to initiate arbitration in accordance with this Section 13.


14. Jurisdiction

14.1 Exclusive Jurisdiction

Subject to the mandatory arbitration provisions set forth in Section 13 of these Terms, and solely for the purposes of seeking interim relief, enforcing an arbitral award, or resolving any matter that is not subject to arbitration under applicable law, you and ContractForge irrevocably submit to the exclusive jurisdiction of the courts of competent jurisdiction located in Mumbai, Maharashtra, India. You hereby waive any objection to the laying of venue of any such proceedings in Mumbai, Maharashtra, and any objection that such courts are an inconvenient forum.

14.2 Waiver of Jury Trial

To the extent permitted by applicable Indian law, both parties waive any right to a trial by jury in any action, proceeding, or claim arising out of or relating to these Terms.


15. Amendments

15.1 Right to Amend

ContractForge reserves the right to modify, update, revise, or replace any provision of these Terms at any time, at its sole discretion, to reflect changes in applicable law, changes in the Platform or Services, changes in business practices, or for any other reason.

15.2 Notice of Amendments

ContractForge shall provide you with at least thirty (30) days' prior written notice of any material amendment to these Terms. Such notice shall be provided by one or more of the following methods: (a) sending an email to the email address associated with your Account; (b) posting a prominent notice on the Platform; or (c) displaying an in-app notification when you next log in to your Account. The notice shall clearly identify the nature of the changes and the effective date of the amended Terms.

15.3 Acceptance of Amended Terms

Your continued use of the Platform or Services after the effective date of any amended Terms shall constitute your unconditional acceptance of the amended Terms